Shipping Policy

Last updated: Oct 27, 2025

Please read our Shipping Policy carefully before using Our Service

📌Quick Summary (Key Things to Know)

✅ Processing Time – Orders are processed within 1–3 business days before shipping.
✅ Delivery Window – Standard delivery takes 7–15 business days (may vary by destination).
✅ Tracking – You’ll receive a tracking number once your order has shipped.
✅ Customs & Duties – Customers are responsible for import taxes and customs duties.
✅ Possible Delays – Customs clearance, holidays, or high-volume periods may extend delivery times.
✅ Split Shipments – Items in the same order may arrive in separate packages.
✅ Address Accuracy – Customers must provide a correct and complete shipping address.
✅ Lost/Missing Packages – Orders marked “delivered” by the carrier are considered fulfilled and non-refundable.

All orders are fulfilled directly from South Korea.

Order Processing

Processing time: 0–2 business days (excluding Sundays and public holidays).

Delivery Timeframes (including processing)

FedEx: 3–5 business days
Korea Post: 7–10 business days

Shipping Rates (charged per order, not per item)

United States (except Hawaii, Guam, Saipan) – ACI Express: $19.99
USPS – Temporarily unavailable due to tariff restrictions
Australia, Brazil, Canada, China, Germany, Spain, France, UK, Hong Kong, India, Japan, Malaysia, Philippines, Singapore, Thailand, Taiwan, Vietnam – Korea Post: $7.49
New Zealand – Korea Post: $8.49
All countries except USA & South America – FedEx: $19.99
South America – FedEx: $29.99

Free Shipping – Available on orders above $120 via Korea Post (only where this service is available).

Discount Code Policy

Only one discount code may be applied per order.
Multiple codes cannot be combined.
If your order qualifies for free shipping, please remove other codes — the free shipping will be applied automatically.

Customs & Duties

Customers are responsible for paying all applicable customs duties, taxes, and clearance fees.
If a shipment is refused due to unpaid charges, the customer must cover the return shipping costs.
If customs authorities discard or seize the package, the customer remains liable for the full value of the order, including shipping.

Free Gift Policy

Free gifts are based on order value before taxes and shipping.
Gifts are typically travel-size minis and may not be full-size products.
This promotion is valid while supplies last and may be changed or withdrawn at any time.
We may substitute a gift of equal or greater value if the advertised item is unavailable.

Renewed & Updated Products

Korean beauty brands often update packaging or formulations. In such cases, you will receive the renewed version of the product, even if our catalog images have not yet been updated.

Packaging Standards

Each product is boxed individually and wrapped in protective plastic.
Fragile items such as bottles are packed with extra bubble wrap to prevent damage.

Order Tracking

Once your order has shipped, you will receive an email with tracking details and courier information.
Order status can also be checked anytime via our website.

📩 For shipping-related questions, please reach us info@estrella.haus